Service Providers
Course Creators
Coaches
CREATED JUST FOR
this is for
you if you
this is not for
you if you
OWN A BUSINESS THAT OFFERS ONLINE COURSES OR PROGRAMS
ARE A SERVICE PROVIDER THAT OWNS A ONLINE PROGRAM OR COURSE
WANT TO UP LEVEL YOUR CUSTOMER EXPERIENCE
WANT TO INCREASE YOUR CUSTOMER SATISFACTION RATINGS
CONSIDER YOURSELF A COACH, CONSULTANT, EXPERT, OR HIGH-END SERVICE PROVIDER
WANT TO LAUNCH OR GROW VIP-DAYS, COACHING PROGRAMS, OR A HIGH-END SERVICE
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KNOW YOU SHOULD BE GETTING PAIF MORE BUT YOU HAVE HIGH CHURN RATES
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YOU ARE A CS REP OR PERSONAL ASSISTANT LOOKING TO TAKE YOUR DEPARTMENT TO THE NEXT LEVEL
RUN A PRODUCT-BASED BUSINESS THOUGH MANY OF MY SYSTEMS COULD BENEFIT YOU
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DON'T HAVE A HIGH-END SKILL SET THAT CAN BE PACKAGED
WANT TO SELL LOW-TICKET OFFERS
HAVE LITTLE TO NO EXPERIENCE IN YOUR INDUSTRY
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ARE SATISFIED WITH THE AMOUNT OF MONEY THAT YOU'RE MAKING IN YOUR BUSINESS
ARE SATISFIED WITH THE DIRECTION YOUR CUSTOMERS EXPERIENCE IS GOING IN
Ebony James
I'M EBONY!
I’m a Customer Service Strategist that teaches faith-based course creators, coaches, and service providers the strategic systems needed to offer a transformational customer service experience for their online services, launches, and evergreen programs.
I have been in the Customer Service field for over 7 years and I’ve helped manage the customer service experience for multiple 6-figure and 7-figure launches. My background in Social Work and Applied Behavior Analysis gives me the competitive edge on understanding human behavior and how to offer transformational experiences that actually provide lifelong results for my clients. I help course creators, coaches, and service providers grow a loyal customer/client base, improve their customers and employees experience, reduce response and handle times, improve customer satisfaction ratings overall, and ultimately, increase company’s annual revenue.