OUR FAQs
At The Empire Effect Agency, we want to ensure that you have all the information you need to make an informed decision. Our FAQ page is a great place to start, but if you need more guidance, book a discovery call with us today. We are happy to assist you.
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If you have questions that haven't been answered, please contact our team directly at hello@theempireeffectagency.com
1
How do I book services?
Booking a discovery call is easy! Simply head over to our Booking Page and pick a time that works for you. We'll connect to chat about your needs, how we can help, and what the next steps look like. Ready to get started? Let's make it happen.
2
What are your hours of operation?
The Empire Effect Agency is open Monday through Friday from 10:00 AM - 4:00 PM EST. We are closed on Saturday and Sunday and on all federally reserved holidays. If you have any questions or concerns outside of our office hours, feel free to reach out to us via email and we will respond as soon as possible. Our clients can also reach us via Slack and Asana.
3
Where is your office located?
As a fully remote virtual assistant agency, we do not have a physical office location. This allows us to work with clients from anywhere and be flexible with the support we provide. However, we are currently headquartered in North Carolina.
4
How can I contact The Empire Effect Agency team?
Got a question? Need to reach out? You can always contact us via email. We'll get back to you as quickly as we can during business hours.
5
Can I cancel services at any time?
While we'd hate to see you go, we get it, plans change. Our retainer services require a minimum 3-month commitment, and we do ask for 60-day notice, in writing, before you decide to cancel. Please keep in mind that we do not offer full refunds for any reason.
6
Do you have any client testimonials?
Absolutely! We're proud of the work we do and the relationships we've built. Check out our Client Love to see how we've helped others like you.
7
What kind of businesses do you typically work with?
We specialize in supporting service-based entrepreneurs—think coaches, consultants, clinicians, small business owners, and nonprofits. If you need strategic support to handle the day-to-day or operations of your business, we’re your team.
8
Do you offer one-time projects or only ongoing retainer services?
We typically work on an ongoing basis to really make an impact, but we're open to discussing one-off projects depending on your needs. We also offer 90-Minute Business Strategy sessions and 90-Minute The Aligned Week calls. Let's talk through it during our discovery call here.