CSX Uplevel - E-Commerce | The Empire Effect

2 VIP DAYS AVAILABLE - NOVEMBER 30TH & DECEMBER 23RD

You've been spending
countless hours

IN YOUR INBOXES

HIRING SUBPAR CUSTOMER SERVICE AGENTS

RESOLVING CUSTOMER ISSUES

IT'S DISTRACTING YOUR FROM FOCUSING ON

high-level vision for your business

You want to spend more time with your family and do the things you love and less time training your employees and being in your inbox

You’re fed up with being reactive to customers instead of being proactive

You’re discouraged by the number of customer complaints and refund requests coming in each month

You simply want to implement Customer Service systems and processes so you can build trust with your customers and provide an excellent customer service experience (CSX)

Lack of customer service
support & systems

is keeping you from generating new sales, retaining existing customers, and increasing your bottom line.

FOR THE PAST 9 YEARS, I'VE BUILT STREAMLINED SYSTEMS AND PROCESSES FOR COMPANIES JUST LIKE YOURS.

You deserve to:

HAVE A SUCCESSFUL E-COMMERCE BRAND

HAVE CONSISTENT SALES AND HAPPY CUSTOMERS

FOCUS MORE ON THE HIGH-LEVEL COMPANY GOALS AND SPEND MORE TIME DOING WHAT YOU LOVE WITHOUT HAVING TO WORRY ABOUT THE CUSTOMER'S ISSUES

AFTER MANAGING THE CUSTOMER SERVICE EXPERIENCE FOR SEVERAL 6 AND 7 FIGURE LAUNCHES, I’VE NOTICED THERE ARE 3 MYTHS MOST E-COMMERCE BRAND OWNERS ARE BELIEVING THAT ARE HOLDING THEM BACK.

Do these sound familiar?

TEACHING THEIR EMPLOYEES THAT “THE CUSTOMERS ARE ALWAYS RIGHT”

BELIEVING THAT THEY MUST BE AVAILABLE AT ALL TIMES AND VIA SEVERAL DIFFERENT CHANNELS TO ACCOMMODATE EVERY CUSTOMER

INVESTING MORE IN PURCHASING MERCHANDISE AND MARKETING AND ADVERTISING, THAN IN THE CUSTOMER SERVICE EXPERIENCE

It's time to stop dealing with customer drop offs, overwhelming inbox inquiries and DMs, and refund requests and it's time to grow a loyal customer base.

It's time to remove the limitations on your company's income and reach your business goals and uplevel your customer service experience for your online store.

You know that once you can get the

SYSTEMS

STRATEGIES

CLARITY

You'll finally be able to:

grow a loyal customer base

improve the customer and employee experience

increase your overall revenue and bottom line

The CSX Uplevel Framework

PHASE ONE

Redefine Customer Service

Get clear on what the Customer Service Experience is and debunk any myths that we once believed, so you can shift your mindset on the importance and the beneﬁts of investing in the customer service experience.

PHASE TWO

Analyze Current Systems & Process

Examine current systems and processes that are currently in place to see what is currently working and what isn’t so that you can understand what needs to change and what doesn't.

PHASE THREE

Analyze Current Systems & Processes

Improve the client journey and systems, create new systems, and dig deeper into automations and integrations, so that you can reduce response and handle times and resolve customer's issues more efficiently.

PHASE FOUR

Equip to Implement

Explain optimized processes and create templates to train employees. Learn to track important metrics and analyze data before and after launch so that you can know what went well and what needs to be reﬁned.

PHASE FIVE

Prepare to Pivot

Break down and review relevant KPIs and metrics and create an improvement plan and offer suggestions on what needs to be improved and what can stay put, so that you can make strategic decisions that will continue to improve and make the customer service experience more efficient and effective.

THE CSX UPLEVEL

6 Hour VIP Day

6-HOUR 1:1 SESSION WITH YOU AND ANOTHER TEAM MEMBER

(2) 30-MINUTE KICK-OFF CALLS BEFORE YOUR VIP DAY

14 DAYS OF EMAIL SUPPORT

DONE FOR YOUR TEMPLATES

$997

OR 2 PAYMENTS OF $547

SECURE YOUR SPOT TODAY!

THE CSX UPLEVEL

Accelerator

90-DAY DONE W/ YOU SERVICES

12 WEEKLY CALLS TRAINNING FOR YOUR CUSTOMER SERVICE REPRESENTATIVE

DONE FOR YOU TEMPLATES

3 MONTHS OF ACCESS TO OUR TEAM MEMBERS DURING YOUR LAUNCH

$7997

OR 3 PAYMENTS OF $2697

APPLY NOW!

Ebony James

I’m a Customer Service Strategist that teaches faith-based course creators, coaches, and service providers and e-commerce store owners the strategic systems needed to offer a transformational customer service experience for their retail stores, online services, launches, and evergreen programs.

I'M EBONY!

I have been in the Customer Service ﬁeld for over 7 years and I’ve helped manage the customer service experience for multiple 6-ﬁgure and 7-ﬁgure launches. My background in Social Work and Applied Behavior Analysis gives me the competitive edge on understanding human behavior and how to offer transformation experiences that actually provide lifelong results for my clients. I help product-based business owners, course creators, coaches, and service providers grow a loyal customer/client base, improve their customer service department employee's experience, reduce response and handle times, improve customer satisfaction ratings overall, and ultimately, increase the company’s annual revenue.

this is for
you if you

RUN A PRODUCT-BASED BUSINESS

ARE A SERVICE PROVIDER THAT OWNS A ONLINE PROGRAM OR COURSE

WANT TO UP LEVEL YOUR CUSTOMER EXPERIENCE

WANT TO INCREASE YOUR CUSTOMER SATISFACTION RATINGS

CONSIDER YOURSELF A RETAIL STORE /BOUTIQUE OWNER, COACH, CONSULTANT, EXPERT, OR HIGH-END SERVICE PROVIDER

WANT TO LAUNCH A PRODUCT-BASED BUSINESS FOR THE VERY FIRST TIME OR RE-LAUNCHING

KNOW YOU SHOULD BE GETTING PAID MORE BUT YOUR CUSTOMERS AREN'T LOYAL

YOU ARE A CS REP OR PERSONAL ASSISTANT LOOKING TO TAKE YOUR DEPARTMENT TO THE NEXT LEVEL

this is not for
you if you

LACK CLARITY IN BUSINESS DEVELOPMENT AND WHAT PRODUCTS AND SERVICES YOU PLAN TO OFFER

ARE SATISFIED WITH THE AMOUNT OF MONEY THAT YOU'RE MAKING IN YOUR BUSINESS

ARE SATISFIED WITH THE DIRECTION YOUR CUSTOMERS EXPERIENCE IS GOING IN

HAVE LITTLE TO NO EXPERIENCE IN YOUR INDUSTRY

ARE SATISFIED WITH THE AMOUNT OF MONEY THAT YOU'RE MAKING IN YOUR BUSINESS

IT’S FRUSTRATING READING NEGATIVE FEEDBACK FROM CUSTOMERS…

YOU’RE WASTING A LOT OF TIME RESPONDING TO CUSTOMER COMPLAINTS AND ANSWERING QUESTIONS

YOU’RE TIRED OF MISSING SALES DUE TO DELAYED RESPONSE TIMES AND NOT HAVING CUSTOMER SERVICE PROCESSES IN PLACE

The time to enroll is now.

DON'T LET ANOTHER MONTH GO BY WITHOUT IMPLEMENTING

THE SYSTEMS NEEDED TO OFFER A TRANSFORMATIONAL CUS TOMER SERVICE EXPERIENCE.

What's the difference between the VIP Day and the 90-Day Accelerator?

When you book a VIP Day, you're booking me for a 6-hour action-packed intensive dedicated to developing a Customer Service Experience plan for your launch or business. The 90-Day Accelerator is a done for you service where you have access to myself and my team during your launch period. We recommend 30 days before, during, and after your launch. During this time, we actually serve in your business to help you in your Customer Service department so that you can have a successful launch.
What will we cover?

Yes! To add a picture follow these simple steps: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a picture to When editing your answer, click on the picture icon and then add an image from your library
Do you have payment plans available?

Yes! Users can add video from YouTube or Vimeo with ease: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a video to When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL That's it! A thumbnail of your video will appear in answer text box
What is the refund policy?

Once you book your VIP Day there are no refunds as this is a service and work happens before your VIP Day start date.
When should I think about booking my VIP day?

Enter your answer here
I'm not ready for the VIP Day or 90-Day Accelerator, do you have any other options?"

Yes. You can book a Power Hour session where we will talk about Customer Service strategy and a plan packed into a 60-minute 1-on-1 session. For a $497 investment you will receive clarity on yuor Customer Service Experience strategy and immediate action steps, plus the recording of our conversation.
When should I book my VIP Day?

We recommend that you give yourself 2 weeks to complete the pre-work before your VIP Day.

You've been spending countless hours