If your client experience feels inconsistent or unclear, this toolkit will help you fix that...quickly.

The Customer Journey Map Training + Toolkit walks you through each stage of your client journey and shows you exactly how to structure your offers from first discovery to long-term loyalty.

Inside, you’ll learn how to map out every step of your client experience, identify gaps, and uncover automation opportunities that save time and support sustainable operations.

Whether you’re a coach, consultant, creative, or nonprofit leader, this toolkit gives you the clarity and structure you need to improve delivery, strengthen retention, and serve with excellence.

What’s Inside

✔ 33-Minute Video Walkthrough
A step-by-step training that breaks down each stage of the customer journey and how to map it.

✔ Editable Customer Journey Map Template
A ready-to-use template so you can map out your client experience for each of your offers immediately.

✔ Customer Journey Map Visual
A high-level visual to help you instantly understand the six stages of the journey.

✔ Touchpoint Checklist + Red Flag Indicators
A complete breakdown of all potential client touchpoints, plus warnings for where experience issues may occur.

✔ Automation Ideas Guide (including The Big 6)
Strategic automation suggestions that help you save time and create consistency without adding complexity.

Format: Digital training + editable templates
Delivery: Instant access via email after purchase
Perfect For: Service Providers, Coaches, Consultants, and anyone wanting a more consistent client experience.

Customer Journey Map Training & Toolkit

$147.00

Type:
Digital Training + Downloadable Toolkit

Includes:
• 30-minute video walkthrough (hosted and delivered via email)
• Customer Journey Map Template
• Customer Journey Map Visual
• Touchpoint Checklist
• Automation Ideas Guide

Delivery Method:
Instant digital download + immediate access link emailed automatically after purchase.

No physical products will be shipped.
All purchases of the Customer Journey Map Training + Toolkit are non-refundable.

Because this resource includes immediate access to digital downloads, training materials, and editable templates, no refunds will be issued once the purchase is complete.

If you experience any issues accessing your materials, such as broken links, duplicate charges, or technical errors, please contact hello@theempireeffectagency.com within 3 business days so our team can assist you promptly.

By completing your purchase, you acknowledge and agree to this policy.
1. Digital Product Access

Upon purchase, you will receive immediate access to all materials included in the Customer Journey Map Training + Toolkit. This product is delivered digitally, and no physical items will be mailed.

2. License & Usage

Your purchase grants you a single-user, personal-use license.
You may not copy, distribute, share, resell, or publicly reproduce any part of the training, templates, visuals, checklists, or guides.

Materials cannot be repackaged, sold, or used to create derivative products or services.

3. Intellectual Property

All content is the exclusive property of The Empire Effect Agency® and Ebony D. James.
Unauthorized sharing or distribution is prohibited.

4. No Guarantees

This toolkit provides educational and strategic guidance; results vary based on your implementation and business context. No guarantees of income, retention, growth, or performance are made.

5. Support

This product does not include personalized feedback, consulting, or technical support.
For questions or additional consulting, please contact hello@theempireeffectagency.com.

6. Refund Policy Agreement

By completing your purchase, you acknowledge that all sales are final and agree to the non-refundable nature of this digital product.

Customer Journey Map Training & Toolkit

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Refund Policy

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