Looking For An Administrative/Operational Secret Weapon? You're In The Right Place!
LAUNCHING FALL 2023
You've been spending
countless hours
IN YOUR INBOXES
HIRING SUBPAR CUSTOMER SERVICE AGENTS
RESOLVING CUSTOMER ISSUES
IT'S DISTRACTING YOUR FROM HAVING A
successful launch
You want to spend more time with your family and do the things you love and less time training your employees and being in your inbox
You’re fed up with being reactive to customers instead of being proactive
You’re discouraged by the number of customer complaints and refund requests coming in each month
Lack of customer service
support & systems
is keeping you from generating new sales, retaining existing customers, and increasing your bottom line.
FOR THE PAST 10 YEARS, I'VE BUILT STREAMLINED SYSTEMS AND PROCESSES FOR COMPANIES JUST LIKE YOURS.
You deserve to:
REACH YOUR LAUNCH GOALS
SHOW UP CONFIDENTLY WITH YOUR PRICE INCREASE BECAUSE YOU KNOW WITHOUT A DOUBT IN YOUR MIND THAT YOUR CUSTOMERS ARE EXPERIENCING TRANSFORMATION AND RESULTS BECAUSE OF YOUR PROMISE.
FOCUS MORE ON THE HIGH-LEVEL COMPANY GOALS AND SPEND MORE TIME WITH YOUR FAMILY WITHOUT HAVING TO WORRY ABOUT THE CUSTOMER'S ISSUES.
AFTER MANAGING THE CUSTOMER SERVICE EXPERIENCE FOR MULTIPLE 6 AND 7-FIGURE LAUNCHES, I’VE NOTICED THERE ARE 3 MYTHS MOST COACHES AND SERVICE PROVIDERS WITH ONLINE BUSINESSES, PROGRAMS, AND COURSES ARE BELIEVING THAT ARE HOLDING THEM BACK.
Do these sound familiar?
?
?
TEACHING THEIR EMPLOYEES THAT “THE CUSTOMERS ARE ALWAYS RIGHT”
BELIEVING THAT THEY MUST BE AVAILABLE AT ALL TIMES AND VIA SEVERAL DIFFERENT CHANNELS TO ACCOMMODATE EVERY CUSTOMER
?
INVESTING MORE IN MARKETING AND ADVERTISING THAN IN THE CUSTOMER SERVICE EXPERIENCE
It's time to stop dealing with customer drop offs refund requests and grow a loyal customer base.
It's time to remove the limitations on your company's income and reach your launch goals and uplevel your customer service experience for your company.
You know that once you can get the
SYSTEMS
STRATEGIES
CLARITY
You'll finally be able to:
grow a loyal customer base
improve the customer and employee experience
increase your overall revenue and bottom line
Are you ready to uplevel your customer service experience?
THE CSX UPLEVEL
6 Hour VIP Day
THE CSX UPLEVEL
90 Day Accelerator
PHASE ONE
Redefine Customer Service
Get clear on what the Customer Service Experience is and debunk any myths that we once believed, so you can shift your mindset on the importance and the benefits of investing in the customer service experience.
PHASE TWO
Analyze Current Systems & Process
Examine current systems and processes that are currently in place to see what is currently working and what isn’t so that you can understand what needs to change and what doesn't.
PHASE THREE
Optimize the Client Journey
Improve the client journey and systems, create new systems, and dig deeper into automations, so that you can reduce response and handle times and resolve customer's issues more efficiently.
PHASE FOUR
Equip to Implement
Explain optimized processes and create templates to train employees. Learn to track important metrics and analyze data before and after launch so that you can know what went well and what needs to be refined.
PHASE FIVE
Prepare to Pivot
Break down and review relevant KPIs and metrics and create an improvement plan and offer suggestions on what needs to be improved and what can stay put, so that you can make strategic decisions that will continue to improve and make the customer service experience more efficient and effective.
14 DAYS OF EMAIL SUPPORT
HAVE ACCESS TO ASK ALL OF YOUR FOLLOW-UP QUESIONS FOR 14-DAYS AS
YOU GO AND IMPLEMENT ALL THAT WE COVERED DURING THE VIP DAY
GET ACCESS TO ALL OF OUR TEMPLATES FOR YOUR FAQ PAGE, KNOWLEDGE BASE, CUSTOMER JOURNEY MAP, CANNED REPLIES, AND MORE!
DONE FOR YOU TEMPLATES
THE CSX UPLEVEL
6 Hour VIP Day
6-HOUR 1:1 SESSION WITH YOU AND ANOTHER TEAM MEMBER
(2) 30-MINUTE KICK-OFF CALLS BEFORE YOUR VIP DAY
CUSTOMER JOURNEY MAP DEVELOPMENT
14 DAYS OF EMAIL SUPPORT
DONE FOR YOUR TEMPLATES
$1997
THE CSX UPLEVEL
Accelerator
90-DAY DONE W/ YOU SERVICES
CSX STRATEGY CALL FOR LAUNCH
12 WEEKLY TRAINING CALLS FOR YOUR CUSTOMER SERVICE REPRESENTATIVE
DONE FOR YOUR TEMPLATES
3 MONTHS OF ACCESS TO OUR TEAM (BEFORE, DURING, AND AFTER YOUR LAUNCH)
$9997
Ebony James
I’m a Customer Service Strategist that teaches faith-based course creators, coaches, and service pro viders the strategic systems needed to offer a transformational customer service experience for their online services, launches, and evergreen programs.
I'M EBONY!
I have been in the Customer Service field for over 8 years and I’ve helped manage the customer service experience for multiple 6-figure and 7-figure launches. My background in Social Work and Applied Behavior Analysis gives me the competitive edge in understanding human behavior and how to offer transformation experiences that actually provide lifelong results for my clients. I help course creators, coaches, and service providers grow a loyal customer/client base, improve their CX employee experience, reduce response and handle times, improve customer satisfaction ratings overall, and ultimately, increase the company’s annual revenue.
this is for
you if you
OWN A BUSINESS THAT OFFERS ONLINE COURSES OR PROGRAMS
ARE A SERVICE PROVIDER THAT OWNS A ONLINE PROGRAM OR COURSE
WANT TO UP LEVEL YOUR CUSTOMER EXPERIENCE
WANT TO INCREASE YOUR CUSTOMER SATISFACTION RATINGS
CONSIDER YOURSELF A COACH, CONSULTANT, EXPERT, OR HIGH-END SERVICE PROVIDER
WANT TO LAUNCH OR GROW VIP-DAYS, COACHING PROGRAMS, OR A HIGH-END SERVICE
KNOW YOU SHOULD BE GETTING PAID MORE BUT YOU HAVE HIGH CHURN RATES
this is not for
you if you
RUN A PRODUCT-BASED BUSINESS THOUGH MANY OF MY SYSTEMS COULD BENEFIT YOU
DON'T HAVE A HIGH-END SKILL SET THAT CAN BE PACKAGED
WANT TO SELL LOW-TICKET OFFERS
HAVE LITTLE TO NO EXPERIENCE IN YOUR INDUSTRY
ARE SATISFIED WITH THE AMOUNT OF MONEY THAT YOU'RE MAKING IN YOUR BUSINESS
ARE SATISFIED WITH THE DIRECTION YOUR CUSTOMERS EXPERIENCE IS GOING IN
YOU ARE A CS REP OR PERSONAL ASSISTANT LOOKING TO TAKE YOUR DEPARTMENT TO THE NEXT LEVEL
IT’S FRUSTRATING READING NEGATIVE FEEDBACK FROM CUSTOMERS…
YOU’RE WASTING A LOT OF TIME RESPONDING TO CUSTOMER COMPLAINTS AND ANSWERING QUESTIONS
YOU’RE TIRED OF MISSING SALES DUE TO DELAYED RESPONSE TIMES AND NOT CUSTOMER SERVICE PROCESSES IN PLACE
The time to enroll is now.
DON'T LET NAOTHER 90-DAYS GO BY WITHOUT IMPLEMENTING
THE SYSTEMS NEEDED TO OFFER A TRANSFORMATIONAL CUS TOMER SERVICE EXPERIENCE.
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What's the difference between the VIP Day and the 90-Day Accelerator?When you book a VIP Day, you're booking me for a 6-hour action-packed intensive dedicated to developing a Customer Service Experience plan for your launch or business. The 90-Day Accelerator is a done for you service where you have access to myself and my team during your launch period. We recommend 30 days before, during, and after your launch. During this time, we actually serve in your business to help you in your CUstomer Service department so that you can have a successful launch.
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What will we cover?Yes! To add a picture follow these simple steps: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a picture to When editing your answer, click on the picture icon and then add an image from your library
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Do you have payment plans available?Yes! Users can add video from YouTube or Vimeo with ease: Enter App Settings Click the "Manage Questions" button Click on the question you would like to attach a video to When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL That's it! A thumbnail of your video will appear in answer text box
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What is the refund policy?Once you book your VIP Day there are no refunds as this is a service and work happens before your VIP Day start date.
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When should I think about booking my VIP day?Enter your answer here
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I'm not ready for the VIP Day or 90-Day Accelerator, do you have any other options?"Yes. You can book a Power Hour session where we will talk about Customer Service strategy and a plan packed into a 60-minute 1-on-1 session. For a $497 investment you will receive clarity on yuor Customer Service Experience strategy and immediate action steps, plus the recording of our conversation.
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When should I book my VIP Day?We recommend that you give yourself 2 weeks to complete the pre-work before your VIP Day.
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