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LAUNCHING FALL 2025

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You've been spending
countless hours

IN YOUR INBOXES

HIRING SUBPAR CUSTOMER SERVICE AGENTS

RESOLVING CUSTOMER ISSUES

IT'S DISTRACTING YOUR FROM HAVING A

successful launch

You want to spend more time with your family and do the things you love and less time training your employees and being in your inbox

You’re fed up with being reactive to customers instead of being proactive

You’re discouraged by the number of customer complaints and refund requests coming in each month

The Empire Effect Agency asset
Lack of customer service
support & systems

is keeping you from generating new sales, retaining existing customers, and increasing your bottom line.

FOR THE PAST 10 YEARS, I'VE BUILT STREAMLINED SYSTEMS AND PROCESSES FOR COMPANIES JUST LIKE YOURS.

You deserve to:

REACH YOUR LAUNCH GOALS

SHOW UP CONFIDENTLY WITH YOUR PRICE INCREASE BECAUSE YOU KNOW WITHOUT A DOUBT IN YOUR MIND THAT YOUR CUSTOMERS ARE EXPERIENCING TRANSFORMATION AND RESULTS BECAUSE OF YOUR PROMISE.

FOCUS MORE ON THE HIGH-LEVEL COMPANY GOALS AND SPEND MORE TIME WITH YOUR FAMILY WITHOUT HAVING TO WORRY ABOUT THE CUSTOMER'S ISSUES.

AFTER MANAGING THE CUSTOMER SERVICE EXPERIENCE FOR MULTIPLE 6 AND 7-FIGURE LAUNCHES, I’VE NOTICED THERE ARE 3 MYTHS MOST COACHES AND SERVICE PROVIDERS WITH ONLINE BUSINESSES, PROGRAMS, AND COURSES ARE BELIEVING THAT ARE HOLDING THEM BACK.

Do these sound familiar?

?

?

TEACHING THEIR EMPLOYEES THAT “THE CUSTOMERS ARE ALWAYS RIGHT”

BELIEVING THAT THEY MUST BE AVAILABLE AT ALL TIMES AND VIA SEVERAL DIFFERENT CHANNELS TO ACCOMMODATE EVERY CUSTOMER

?

INVESTING MORE IN MARKETING AND ADVERTISING THAN IN THE CUSTOMER SERVICE EXPERIENCE

It's time to stop dealing with customer drop offs refund requests and grow a loyal customer base.

It's time to remove the limitations on your company's income and reach your launch goals and uplevel your customer service experience for your company.

You know that once you can get the
The Empire Effect Agency asset

SYSTEMS

The Empire Effect Agency asset

STRATEGIES

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CLARITY

You'll finally be able to:
The Empire Effect Agency asset

grow a loyal customer base

The Empire Effect Agency asset

improve the customer and employee experience

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increase your overall revenue and bottom line

Are you ready to uplevel your customer service experience?

THE CSX UPLEVEL

6 Hour VIP Day

THE CSX UPLEVEL

90 Day Accelerator

PHASE ONE

Redefine Customer Service

Get clear on what the Customer Service Experience is and debunk any myths that we once believed, so you can shift your mindset on the importance and the benefits of investing in the customer service experience.

PHASE TWO

Analyze Current Systems & Process

Examine current systems and processes that are currently in place to see what is currently working and what isn’t so that you can understand what needs to change and what doesn't.

PHASE THREE

Optimize the Client Journey

Improve the client journey and systems, create new systems, and dig deeper into automations, so that you can reduce response and handle times and resolve customer's issues more efficiently.

PHASE FOUR

Equip to Implement

Explain optimized processes and create templates to train employees. Learn to track important metrics and analyze data before and after launch so that you can know what went well and what needs to be refined. 

PHASE FIVE

Prepare to Pivot

Break down and review relevant KPIs and metrics and create an improvement plan and offer suggestions on what needs to be improved and what can stay put, so that you can make strategic decisions that will continue to improve and make the customer service experience more efficient and effective.

14 DAYS OF SLACK SUPPORT 

HAVE ACCESS TO ASK ALL OF YOUR FOLLOW-UP QUESIONS FOR 14-DAYS AS
YOU GO AND IMPLEMENT ALL THAT WE COVERED DURING THE VIP DAY

GET ACCESS TO ALL OF OUR TEMPLATES FOR YOUR FAQ PAGE, KNOWLEDGE BASE, CUSTOMER JOURNEY MAP, CANNED REPLIES, AND MORE!

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DONE FOR YOU TEMPLATES

THE CSX UPLEVEL

6 Hour VIP Day

6-HOUR 1:1 SESSION WITH YOU AND ANOTHER TEAM MEMBER

​

(2) 30-MINUTE KICK-OFF CALLS BEFORE YOUR VIP DAY

​

CUSTOMER JOURNEY MAP DEVELOPMENT

​

14 DAYS OF SLACK SUPPORT

​

DONE FOR YOUR TEMPLATES

$1997

THE CSX UPLEVEL

Accelerator

90-DAY DONE W/ YOU SERVICES

​

CSX STRATEGY CALL FOR LAUNCH

 

12 WEEKLY TRAINING CALLS FOR YOUR CUSTOMER SERVICE REPRESENTATIVE

​

DONE FOR YOUR TEMPLATES

​

3 MONTHS OF ACCESS TO OUR TEAM (BEFORE, DURING, AND AFTER YOUR LAUNCH)

​

$9997
Ebony James

I’m a Customer Service Strategist that teaches faith-based course creators, coaches, and service providers the strategic systems needed to offer a transformational customer service experience for their online services, launches, and evergreen programs.

I'M EBONY!

Ebony James founder of The Empire Effect Agency

I have been in the Customer Service field for over 8 years and I’ve helped manage the customer service experience for multiple 6-figure and 7-figure launches. My background in Social Work and Applied Behavior Analysis gives me the competitive edge in understanding human behavior and how to offer transformation experiences that actually provide lifelong results for my clients. I help course creators, coaches, and service providers grow a loyal customer/client base, improve their CX employee experience, reduce response and handle times, improve customer satisfaction ratings overall, and ultimately, increase the company’s annual revenue.

this is for
you if you

OWN A BUSINESS THAT OFFERS ONLINE COURSES OR PROGRAMS

ARE A SERVICE PROVIDER THAT OWNS A ONLINE PROGRAM OR COURSE

WANT TO UP LEVEL YOUR CUSTOMER EXPERIENCE

WANT TO INCREASE YOUR CUSTOMER SATISFACTION RATINGS

CONSIDER YOURSELF A COACH, CONSULTANT, EXPERT, OR HIGH-END SERVICE PROVIDER

WANT TO LAUNCH OR GROW VIP-DAYS, COACHING PROGRAMS, OR A HIGH-END SERVICE

KNOW YOU SHOULD BE GETTING PAID MORE BUT YOU HAVE HIGH CHURN RATES

this is not for
you if you

RUN A PRODUCT-BASED BUSINESS THOUGH MANY OF MY SYSTEMS COULD BENEFIT YOU

DON'T HAVE A HIGH-END SKILL SET THAT CAN BE PACKAGED

WANT TO SELL LOW-TICKET OFFERS

HAVE LITTLE TO NO EXPERIENCE IN YOUR INDUSTRY

ARE SATISFIED WITH THE AMOUNT OF MONEY THAT YOU'RE MAKING IN YOUR BUSINESS

ARE SATISFIED WITH THE DIRECTION YOUR CUSTOMERS EXPERIENCE IS GOING IN

YOU ARE A CS REP OR PERSONAL ASSISTANT LOOKING TO TAKE YOUR DEPARTMENT TO THE NEXT LEVEL

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IT’S FRUSTRATING READING NEGATIVE FEEDBACK FROM CUSTOMERS…

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YOU’RE WASTING A LOT OF TIME RESPONDING TO CUSTOMER COMPLAINTS AND ANSWERING QUESTIONS

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YOU’RE TIRED OF MISSING SALES DUE TO DELAYED RESPONSE TIMES AND NOT CUSTOMER SERVICE PROCESSES IN PLACE

The time to enroll is now.

DON'T LET ANOTHER 90-DAYS GO BY WITHOUT IMPLEMENTING​

THE SYSTEMS NEEDED TO OFFER A TRANSFORMATIONAL

CUSTOMER SERVICE EXPERIENCE.

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THE EMPIRE EFFECT AGENCY, LLC. © COPYRIGHT 2021. ALL RIGHT RESERVED. 
TERMS OF USE. PRIVACY POLICY. TERMS AND CONDITIONS.

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