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Uplevel Your Customer Service Experience During Launch Season

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Hey, I’m Ebony

Customer Service Strategist

I'm the Founder & CEO of The Empire Effect Agency. I teach and implement strategic Customer Service Systems for faith-based coaches and service providers who want to offer a transformational Customer Experience for their launches and evergreen programs.


People really do remember how we make them feel and I want to help you retain your customers so that you can cultivate a loyal following, reduce customer complaints, and increase your revenue.

I build proven customer experience systems that allow online business to grow a loyal customer base, reduce churn rates, improve response times.


I Teach & Implement Customer Service Systems

Are you ready to...

  • Grow a loyal customer/client base

  • Reduce churn rates

  • Reduce Response Times

  • Improve Customer Satisfaction

  • Overall Increase Your Revenue and Bottom Line 

Book a Call Today


Customer Service strategy session

This is a call to learn where you are in your business and which (if any) of my services are a good fit for you. Please note this is not a coaching call or chance to "pick my brain". I'm here to help you decide on the best next investment you should be making to grow your business.

Who Is This For?

This is for coaches and service providers who are looking to take their Customer Service Experience for their upcoming launch or evergreen program.



Customer service

5-Week Accelerator

Imagine a VIP Day on steroids. Over the course of 5 weeks, I will work with you to help you develop a plan to Uplevel your Customer Service Experience.

I will take you through The Empire Effect Framework.

Who Is This For?

This is for coaches and service providers who want to "pick my brain" about anything needed to offer a transformational customer service experience for your online services, launches, and evergreen programs.


Starting at $2497

90-Day Customer Service intensive

It's one thing to create a plan, but it's another thing to have someone implement the plan. Are you looking for someone who can actually implement Customer Service systems and train your CS representative? We will help you during your launch for 90 days

Who Is This For?

This is for coaches and service providers who are ready to launch their course, program, or event and need someone to help manage the Customer Service experience during launch season.


Starting at $8597

*Payment Plan Available*

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